Clerical/Administrative/ Clinical Support/ Customer Service/Patient Access
9am – 5pm Monday - Friday
4758 Rising Sun Avenue, Philadelphia PA 19120 - Servicing Philadelphia and Delaware County Offices
The Office Assistant works collaboratively with the Management, Clinical staff, and Clients to manage information in a timely and accurate manner. The Office Assistant helps daily operations, interact with guests and visitors, providing them with the information they need, book meetings and take meeting minutes. Handle Client Intake and various office functions.
High School graduate or equivalent
Bilingual in English and Spanish required
Excellent oral and written communication skills
Highly organized, efficient work habits
Sound analytical, problem solving and planning skills
Demonstrated ability to interact with a variety of individual in a calm, kind, and professional manner
Skills and Abilities
Good Computer Skills. Ability to learn all software applications
Customer-focused communication skills (verbal/written) required.
Organizational skills with exceptional attention to detail required.
Must be able to move comfortably between broad conceptual thinking to logistical detail and gather data and prepare written material for various projects
Must exercise discretion in working with highly confidential and sensitive matters
Minimum Certifications, Registry, and/or Licenses Required
Duties and Responsibilities
Perform high level administrative support to the Chief Executive Officer and Chief Operating Officer.
Schedules and coordinates meetings, events, interviews, appointments, and/or similar activities.
Manage daily calendar, developing drafts of correspondence, answering/routing calls to appropriate person via written or verbal communication, maintaining filing system.
Maintaining accurate files
Conducts comprehensive client interviews by obtaining accurate information for intake
Maintains and protects the confidentiality of Sunflower and its clients in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Accurately completes and scans documentation as necessary
Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
Accepts changes in assignment in the spirit of good teamwork; accepts constructive feedback about performance or behaviors; demonstrates creative thinking and problem solving relating to issues or concerns.