Clerical/Administrative/ Clinical Support/ Customer Service/Patient Access
After-hours / Weekends
Variable to Dept Needs
Philadelphia and Delaware County Offices
Full-Time Regular / Part-Time / Per Diem
The Scheduler works collaboratively with other clinical staff and administration to ensure that quality patient care is delivered. The Scheduler performs all scheduling, registration, and insurance verification functions.
High School graduate or equivalent
Bilingual in English and Spanish required
Previous registration and/or insurance verification experience preferred
Knowledge of medical terminology
Excellent oral and written communication skills
Highly organized, efficient work habits
Sound analytical, problem solving and planning skills
Demonstrated ability to interact with a variety of individual in a calm, professional manner
Skills and Abilities
Good Computer Skills. Ability to learn all software applications
Customer-focused communication skills (verbal/written) required.
Organizational skills with exceptional attention to detail required.
Minimum Certifications, Registry, and/or Licenses Required
Duties and Responsibilities
Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software.
Ensure complete accuracy when scheduling patients’ including informing patients of all required information
Verify availability for each request using the current scheduling system.
Maintains and protects the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable
Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.
Accurately completes documentation as necessary
Scans necessary documentation into Patient Record
Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
Accepts changes in assignment in the spirit of good teamwork; accepts constructive feedback about performance or behaviors; demonstrates creative thinking and problem solving relating to issues or concerns.
Assign patients to clinicians
Manage clinician’s schedule and coverage
Manage 24 hr. phone line